Return and Exchange Policy

At Unlace we prioritize the quality of each garment we produce. If you believe there is a problem with your order, please contact us at Info@unlace.ae 

Shipping & Delivery

Your parcel will be shipped within 3-7 business days after the order is confirmed. We take this time to make the garments from scratch, just for you. 

Returns

Return Conditions
1. The original tag that the garment came with is not removed. 
2. The garment is returned in its original packaging.
3. The garment is clean and unworn.

Steps to Take
1. Send us an email to Info@unlace.ae Including order number example; #1023. within 7 days after item reception.
2. Ship the garment in its original packing to the return address within 14 calendar days after garment reception. We do not provide return labels.
3. If the garment is in its original condition you are fully refunded within 14 business days.

Customized garments (size personalization, special style requests, color changes, any changes to the design) are not eligible for returns. 

Sale items are not eligible for returns. 

Return Refusals & Unclaimed Parcels

Please note that forced returns (refusing to accept your parcel upon delivery) are not supported. If you reject or fail to collect your parcel. These parcels are not eligible for any refund. 

If you wish to return your order, you must:

1. Accept the delivery
2. Request a return through our return process
3. Ship the item back properly

In the rare case that a rejected parcel is returned to us, we will deduct:

• The original shipping cost
• The return fee, which depends on your country and carrier, this amount will only be confirmed once we receive the package.

To avoid loss, we strongly encourage accepting your parcel and contacting us if you’d like to make a return.

Cancellation Policy

Cancellations requested over 24 hours after the purchase are not accepted.

Exchange Policy
Exchanges are accepted. 

Steps to Take

1. Send us an email to Info@unlace.ae Including order number example; #1023. within 5 days after item reception. Please include all details regarding your exchange.
2. Ship the garment in its original packing to the return address within 14 calendar days after garment reception. We do not cover the return shipping fees.
3. Once your item is received, it is inspected. If the garment is in its original condition, we will send you the exchange product after the new shipping fee is paid via your selected payment method. If the garment is not in its original condition, we will ship the product back to your address. 

Customized garments (color switch, lace color switch, customized size and length) and sale items are not eligible for returns.